We want you to be happy with what you order. If something is not right, here is how returns and refunds work at Umayrix.
You can request a return within 7 days of receiving your order.
What can be returned
To be eligible, the item must be unused, in the same condition you received it, and in its original packaging with all accessories. Please keep your order number or proof of purchase handy.
How to request a return
- Message us on WhatsApp at +92 335 0525128 or email care.umayrix@gmail.com within 3 days of delivery.
- Share your order number, the item you want to return, and a short reason. For a damaged or wrong item, please add clear photos.
- We will review your request and tell you the next steps and where to send the item.
Please do not send an item back before we approve the return, because we cannot accept returns we have not agreed to.
Return address: [ Rawalpindi kalmacowk]
Return delivery cost: If the item is damaged, defective or not what you ordered, we cover the return delivery. For all other returns, such as a change of mind, the customer covers the return delivery cost. The original delivery charge is not refunded.
Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, contact us within [12 HOURS] of delivery with your order number and photos. We will fix it with a replacement or a refund.
Items we cannot take back
For hygiene and safety reasons, we cannot accept returns on opened personal care products, and on items that are used, damaged by the customer, or missing parts or packaging. Please get in touch if you are unsure about a specific item.
Exchanges
The quickest way to get a different item is to return the one you have, and once the return is approved, place a new order for the item you want.
Refunds
Once we receive and check your return, we will tell you whether the refund is approved. Approved refunds are sent within 5 business days by bank transfer, JazzCash ya Easypaisa. For Cash on Delivery orders, we will ask for your account details to send the refund. It can take a little extra time for your bank or wallet to show the payment.
If your refund has not arrived after 5 business days, please contact us and we will look into it.
Contact
Questions about returns? Message us on WhatsApp at +92 335 0525128 or email care.umayrix@gmail.com